HEINEKEN Direct & Star Pubs and Bars Cookie Policy

Heineken UK Limited (collectively referred to as "we", "us", or "our" in this cookie policy), uses cookies to give you a better online experience. In order to make full use of our Website, your computer, tablet or mobile phone will need to accept cookies. It is important that you know what cookies our Website uses and for what purposes. This will help to protect your privacy, while at the same time providing you with the best online experience. If you do not wish to accept cookies in connection with your use of this Website, you have the following options:

1.       You may choose to not accept cookies via the pop-up banner.

2.       You may choose to turn off your cookies (see paragraph 4 below for how to do this) - but this may affect the functionality of the Website.

By clicking ‘Cookies’ you can choose which types of cookies you would like our website to use. You can change your preferences at any time. Under Cookie Settings you will find a list of all cookies within each category (required, analytics, social media, targeted advertising). Please note that using the Cookie Settings on our website shall not result in the deletion of any cookies that have already been set.

What is a cookie?

After you submit the age-gate form and enter the Website, the Website will make use of so-called "cookies". Cookies are small text files containing small amounts of information which are downloaded and may be stored on your user device e.g. your computer (or other internet enabled devices, such as a smartphone or tablet). We may use similar techniques, such as pixels, web beacons and device fingerprints. For the sake of consistency, all these techniques combined will be hereafter referred to as ‘cookies’.

Cookies used on the Website 

We use several different types of cookies. Some of these are session cookies which are temporary and allow us to link your actions during a browser session, which are erased when you close the browser. Other cookies are persistent cookies which remain on your device for the period of time specified in the cookie. The Website uses cookies for the following purposes: 

·       Required/Necessary Cookies

Required cookies are essential and help you navigate the Website. Without these cookies, we may not be able to provide the services you have asked for. These cookies help to support website security and basic functionality and are necessary for the proper operation of our Website, so if you block these cookies we can't guarantee your use or the security of our Website during your visit.

 

·       Functionality Cookies

Functionality cookies are used to provide you with the best user experience. They enhance the user friendliness of the Website for visitors. These cookies make sure that you only have to pass the age-gate once (where applicable) and that your basket is saved during all the steps of your checkout process. These cookies also help to support language, website security and basic functionality.

 

·       Performance Cookies

Performance cookies help us to understand the behaviour of our visitors and the usage of the Website in an aggregated manner. For instance, we can use these cookies to gain insight into how our visitors use our Website. This means we can find out what works and what doesn’t, it allows us to continuously improve the Website, and measure how effective our advertising and communication is.

 

We use Google Analytics cookies to obtain an overall view of visitor habits and visitor volumes, and to help improve the overall experience on our website. You may refuse the use of cookies by selecting the appropriate settings on your browser as described above. Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB#

 

You may disable the use of Google Analytics by using the link disable Google Analytics. This link creates an opt-out cookie which prevents the further processing of your data. For more information about Google Analytics cookies, please see Google's help pages and Privacy policy.

 

·       Communication Cookies

The Website allows cookies of third party social networks (e.g. Facebook, YouTube, Twitter, LinkedIn). This enables you to share content of the Website on social networks. These third parties may use cookies for their own purposes. We have no influence over how these social media networks make use of your data. For more information regarding the cookies set by the social media networks please refer to their own Privacy and Cookie policies.

 

·       Third Party Cookies

Third parties that set cookies via our website may also try to find out what your interests are, in a similar way to performance cookies, and this information may also be used to present you with content or advertisements that appear more likely to be of interest to you on other, non-Heineken websites. In this case, the information about your current website visit may be combined with information from previous visits to websites other than ours.

 

·       Advertising Cookies

Advertising cookies are used to limit the number of times you see an advertisement as well as help measure the effectiveness of advertisements.

Even if these advertising cookies are not used, please note that you will be provided with advertisements on our site; however, these advertisements will not be tailored to your interests. These advertisements can, for instance, be modified according to the content of the website. You can compare this type of content-related Internet advertisements with advertising on television. If, say, you are watching a cookery programme on TV, you will often see an advertisement about cooking products during the advert breaks while this programme is on.

Control your cookie settings

Once you have given us your agreement to the use of cookies, we shall store a cookie on your computer or device to remember this for next time. If you wish to withdraw your cookie consent at any time, you will have to delete our cookies using your internet browser settings. You should do this through the browser settings for each browser you use. Please be aware that some of our services will not function if your browser does not accept cookies. However, you can allow cookies from specific websites by making them “trusted websites” in your internet browser. The following links may assist you in managing your cookies settings, or you can use the 'Help' option in your internet browser for more details. 

·         Internet Explorer: http://support.microsoft.com/gp/cookies/en

·         Mozilla Firefox: http://support.mozilla.com/en-US/kb/Cookies

·         Google Chrome: http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=95647

·         Safari: http://support.apple.com/kb/PH5042

·         Opera: http://www.opera.com/browser/tutorials/security/privacy/

·         Adobe (flash cookies): http://www.adobe.com/security/flashplayer/articles/lso/

To block Google Analytics cookies specifically, you can install the “Google Analytics Opt-out Browser Add-on” provided by Google.

We may also offer you the possibility to set your preferences regarding cookies. By clicking ‘Cookies’ you can choose which type of cookies you would like our website to use. You can change your preferences at any time. Under Cookie Settings you can also find a list of all cookies within each category (required, analytics, social media, targeted advertising). Please note that using the Cookie Settings on our website may not result in the deletion of any cookies that have already been set. You can do that via the settings of your web browser as described below, after you have changed your Cookie Settings on our website.

1. REQUIRED COOKIES

 

NAME

PERSISTENCY

DESCRIPTION

SOURCE

1st or 3rd party

JSESSIONID

Session

Used to set the current session (user, language, etc) for every request

Hybris

1st     

language

Session

Current session language

Hybris

1st

2. PERFORMANCE COOKIES

 

NAME

PERSISTENCY

DESCRIPTION

SOURCE

SOURCE

_ga

2 years

Google Analytics Cookie to track user behaviour

Google Analytics

3rd

_gid

1 day

Google Analytics Cookie to track user behaviour

Google Analytics

3rd

dtCookie

Session

Dynatrace Cookie to track user behaviour

Dynatrace

1st

dtLatC

Session

Dynatrace Cookie to track user behaviour

Dynatrace

1st

dtPC

Session

Dynatrace Cookie to track user behaviour

Dynatrace

1st

dtSa

Session

Dynatrace Cookie to track user behaviour

Dynatrace

1st

rxVisitor

2 years

Dynatrace Cookie to track user behaviour

Dynatrace

1st

PHPSESSID

Session

Usabilla Cookie - This is the Usabilla session cookie. It determines if a user is logged in or not.

Usabilla

3rd

usabilla.live_triggers_info

Session

Usabilla Cookie - used to trigger other usabilla cookies

Usabilla

3rd

_cs_id

no more than 13 months

Content Square provide a way to anonymously recognize a returning visitor. Its lasts no more than 13 months

ContentSquare

3rd

_cs_s

30 minutes

Content Square is a session cookie which is placed at the beginning of each visit and expires 30 minutes after the last pageview of the visit.

ContentSquare

3rd

ROUTEID

Session

Set by the loadbalancer to ensure session stickyness 

Loadbalancer

1st